Thank you for choosing Wildcairn! These terms and conditions explain our shipping policies and procedures. We value every customer and strive to ensure your order arrives safely and quickly.

I. Shipping Methods
We currently offer several shipping options to meet your needs, including domestic and international shipping. For Canadian customers, you can choose from the following shipping methods:

Economy Express: Suitable for small packages and orders where time is not urgent. Delivery is typically handled by Canada Post. Estimated delivery time is 4 business days.

Standard Express: We use courier companies such as DHL and UPS, suitable for customers who prefer to receive their orders quickly. Estimated delivery time is 3 business days, depending on the destination.

International Shipping: For international orders, we also use DHL and UPS as our primary shipping companies to ensure you receive your products worldwide. Estimated delivery time for international orders is 10 business days, but the exact time may vary depending on the destination, customs duties, and other factors.

II. Shipping Costs
Shipping costs vary depending on your order amount and the shipping method you choose. At checkout, you will be able to view all available shipping options and related costs. Please note that international orders may incur additional customs duties and import taxes, which are borne by the recipient.

III. Order Processing
After receiving your order, we will process it within 1-3 business days and deliver it to the shipping company. Once your order is shipped, you will receive a shipping notification and tracking information via email so you can keep track of your package’s status.

IV. Shipping Risks
While we will do our best to ensure your order arrives on time, shipping times may be delayed due to force majeure events such as weather, public holidays, etc. Wildcairn is not liable for any losses caused by shipping delays or unforeseen events.

V. Customer Service
If you encounter any problems during transit or find your package damaged upon receipt, please contact us immediately, and we will be happy to assist you.

Thank you for your trust in Wildcairn! We look forward to providing you with excellent outdoor living products and ensuring safe delivery.