Thank you for choosing Wildcairn to purchase our products. We are committed to providing you with the highest quality outdoor lifestyle products. If you are not satisfied with your purchase, we are happy to offer a refund. Here is our refund policy:

I. Refund Conditions
Application Period: You have 30 days from the date you receive the goods to apply for a refund. Refund applications submitted after this period will not be accepted.

Product Condition: To ensure a smooth refund process, the item requested for a refund must be in brand new, unused, and undamaged condition, with its original packaging and labels intact. For certain specific items, the refund conditions may not apply; please carefully check before purchasing.

II. Refund Process
Contact Customer Service: If you wish to apply for a refund, please contact our customer service team via our customer service email or the website contact form, providing your order number and the reason for the refund.

Return Guidelines: After your refund application is approved, we will provide you with a return address and specific return instructions. Please ensure that you return the goods safely according to the instructions.

Return Address: 6980 Concord Crescent, Niagara Falls, ON L2G 5G6, Canada

Refund Processing: Upon receiving the returned item, we will inspect and process your refund. The refund will be returned to your original payment method and will typically be completed within 3-5 business days. Please note that banks or payment platforms may require additional time to reflect the refund to your account.

III. Shipping Policy
Return Shipping Costs: Under normal circumstances, if you request a refund due to a defective item or incorrect shipment, we will cover the return shipping costs. If you return the item for personal reasons (such as dissatisfaction, incorrect size, etc.), you will be responsible for the return shipping costs.

Original Shipping Costs: Original shipping costs already paid will not be refunded with the refund.

IV. Special Circumstances
We highly value customer satisfaction. If you encounter any problems during the return process or have any questions about our refund policy, please contact customer service immediately. We will assist you in resolving your issue.

Thank you for your trust and support of Wildcairn! We look forward to providing you with better products and services.